Telus Unveils Major Network Upgrade With Five-Year Funding Commitment

Felix Dubois

5 min read

Post on May 29, 2025

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Unprecedented Investment in 5G and Fiber Optic Network Expansion

This transformative Telus network upgrade involves a substantial commitment to expanding both its 5G and fiber optic networks. This dual approach ensures Canadians benefit from the best of both worlds – the speed and capacity of 5G and the reliability and bandwidth of fiber internet.

5G Network Rollout

Telus is aggressively expanding its 5G network reach across Canada. This rollout focuses on delivering faster speeds, lower latency, and improved network capacity to a wider population.

• Specific cities/regions: The initial rollout targets major urban centers like Vancouver, Calgary, Edmonton, Toronto, and Montreal, with expansion planned for smaller cities and rural communities over the five-year period.
• Target completion dates: Phase 1 is expected to be completed by the end of 2024, with subsequent phases extending the 5G network across the country.
• Expected download/upload speeds: Users can expect download speeds exceeding 1 Gbps and upload speeds significantly faster than current 4G LTE networks. This translates to smoother streaming, faster downloads, and improved overall online experience.
• Improved latency: The enhanced network will deliver significantly lower latency, crucial for applications like online gaming, video conferencing, and real-time applications.
• Technology used: Telus is deploying both 5G standalone (SA) and non-standalone (NSA) technologies, leveraging mmWave spectrum for ultra-high speeds in densely populated areas and lower-frequency spectrum for broader coverage.

Fiber Optic Network Growth

Complementing the 5G expansion is a massive investment in expanding Telus's fiber optic network. This infrastructure upgrade will deliver significantly faster and more reliable high-speed internet and fiber internet to homes and businesses.

• Number of homes/businesses: Millions of homes and businesses will gain access to ultra-fast fiber internet, dramatically increasing the availability of broadband expansion across the country.
• Areas of focus: The fiber optic expansion will prioritize underserved communities and areas currently lacking access to reliable high-speed internet.
• Speed improvements: Users connected to the expanded fiber network will experience significantly faster download and upload speeds compared to existing DSL or cable internet connections, boosting their productivity and enjoyment of online services.

Enhanced Network Reliability and Customer Experience

Beyond speed and coverage, this Telus network upgrade prioritizes reliability and customer satisfaction. Investing in advanced technologies and improving customer support is central to the initiative.

Improved Network Resilience

Telus is implementing several measures to enhance network resilience and minimize disruptions.

• Investment in redundancy: Significant investments are being made in redundant systems and infrastructure to ensure continuous connectivity even in the event of unexpected outages.
• Improved network monitoring: Advanced network monitoring systems will allow Telus to proactively identify and address potential issues before they impact customers.
• Faster response times: Telus is committed to faster response times to outages, ensuring minimal disruption to customer service. This includes proactive communication and swift resolution of any network issues. This focus on network reliability and network stability is paramount.

Customer Support Enhancements

The Telus network upgrade also includes improvements to customer service and technical support.

• New online tools: New online tools and resources will empower customers to manage their accounts and troubleshoot issues independently.
• Improved call center response times: Telus is investing in its call centers to reduce wait times and provide more efficient customer support.
• Proactive communication: Customers will receive proactive communication regarding planned maintenance and upgrades, minimizing disruptions and ensuring a positive customer experience. Improved customer service and technical support are key objectives.

Long-Term Vision and Economic Impact

This ambitious Telus network upgrade, backed by a significant five-year funding commitment, reflects Telus's long-term vision for connecting Canada.

Five-Year Funding Commitment

The five-year funding commitment underscores Telus's dedication to this transformative project.

• Total investment amount: The total investment amount is substantial, reflecting the scale and scope of the network modernization. Details will be released in upcoming announcements.
• Phased rollout plans: The upgrade will be rolled out in phases, ensuring a managed and efficient deployment across the country.
• Long-term strategic goals: This investment is a cornerstone of Telus's long-term strategic goals, aiming to establish Canada as a global leader in digital connectivity. This demonstrates a commitment to long-term investment and robust strategic planning.

Boosting Canadian Innovation and Competitiveness

The Telus network upgrade will significantly boost Canada's digital economy and competitiveness.

• Job creation: The project will create numerous jobs across various sectors, contributing to economic growth and development.
• Improved access for businesses: Improved access to high-speed internet for businesses will enhance productivity, innovation, and competitiveness in the global marketplace.
• Fostering economic growth: The upgrade will contribute to overall economic growth and facilitate digital transformation across various industries. This will boost the digital economy and lead to significant economic growth and job creation.

Conclusion

The Telus network upgrade represents a significant investment in Canada's digital future. Increased 5G coverage, expanded fiber optic networks, improved network reliability, and enhanced customer experience will transform how Canadians connect and communicate. The five-year commitment underscores Telus’s dedication to providing world-class connectivity. Upgrade your connection with Telus; experience the future of connectivity with Telus. Learn more about the Telus network upgrade today by visiting the Telus website or contacting their customer service. This investment will have a profoundly positive impact on Canadians for years to come.